The development screen also featured the ability to put �yellow sticky notes� next to each block describing what it does (Figure 1). The categories include: script, variable, database, datacom, telephony, e-mail, file, and more. All of the various blocks are broken into menu categories letting you quickly find and place a new block on the screen. Once again it had the same friendly drag-and-drop capabilities. We took Envox 6.1 for yet another test drive and one again we were very impressed.įirst we examined the user interface of Envox 6.1 to see if they made any usability improvements over prior versions. In any event, Envox 6.1 is an open, standards-based communications development environment that supports VoiceXML, speech, Web services, and VoIP capabilities all on a single platform.
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Heck if they make it any easier to develop complex telephony applications we may as well tell all programmers to pack their bags and move to India. Through all that time however, Envox has continued to penetrate the market, improve their product, and even acquire competing app-gen companies such as Show N Tel.Įach time we examine Envox�s communications development platform we are impressed at how much more functionality they add and how easy they make it to develop VoIP applications, IVR/autoattendant/voice-mail applications, voice portals, unified communications, mobile Internet, and more. By providing your developers with a single source for all audio output, Vocalizer gracefully combines computer-generated and pre-recorded audio so you can automate more, improve your customers' experience and reduce implementation and operational costs.TMC Labs has been testing application generators for over 10 years many � such as Artisoft�s Visual Voice, Parity Software�s VOS, and others � have come and gone. It handles all of your application's audio, both from your library of static prompt recordings and by generating dynamic prompts using text-to-speech (TTS) technology. Built on a legacy of research and expertise, Vocalizer is used around the world in 43 different languages. Nuance Vocalizer is the complete spoken output engine that provides seamless conversations so you can tell your customers anything they need to hear. Take complete control of your recordingsįine-tune frequently played prompts, adjust word pronunciations and carefully sculpt your prompts with tools from Vocalizer Studio.If Vocalizer can't find a complete recording of the requested text, it generates high quality text-to-speech and blends it seamlessly with any partial prompts in your library.
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With Vocalizer, you provide the text to read and Vocalizer pulls from your library of pre-recorded prompts to assemble the audio output.
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Today's applications developers manually keep track of a confusing list of sound clips.
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Callers who hear "patchwork prompts" of multiple voices with poorer quality text-to-speech are distracted by the mixed voices and are more likely to opt-out of automation. Research has shown that callers are more likely to complete an automated call when they hear information such as names and addresses read clearly by a single voice. Vocalizer's text-to-speech capabilities can read back that information as part of an automated system, saving a transfer to an agent to complete the task. Sometimes a caller needs to hear dynamic information that's tough to pre-record with voice talent such as names, addresses or information from a database.